Gold Support Package
All our maintenance contracts are covered by the Best Price Guarantee - the price we quote is the price you pay, and if you find any other better price for same services with some other company we pay you the difference.
Whether your business is a multi national, or a small to medium size enterprise, we can tailor a website maintenance package to suit your requirements, and your budget.
Gold Support Package for maintenance/support packages
Are website issues and problems critical to your business? If so, our Gold support package is ideal for you. What you get:
- 24/7 Technical Support
- Response to all enquiries within 1 hour (9am-5pm Mon-Fri)
- 120 minutes support time each month (includes making changes to your website and telephone support) plus Monthly site health check - we check for any broken links plus test your contact forms, shopping carts and other interactive elements
- 24/7 site monitoring - your website will be constantly monitored to ensure that it is live. The minute it goes offline we can contact your host (during opening hours) or contact you (email or SMS)
- Monthly site accessibility check - we will run automated tests to ensure that your website is not contravening the Disabilities Discrimination Act
- Quarterly site traffic stats and analysis (level of detail may depend on information available from your hosting company.
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